From as early as next year, it is predicted that more consumers will use apps on their smartphone to do their banking – opposed to using a computer.
In 2017, industry analyst CACI reported that 22 million people managed their current account on their phone.
It has predicted that 35 million people (72 per cent of the UK adult population) will bank via a phone app by 2023. By then, it is estimated that customers will typically visit a branch biannually.
CACI added that rural areas and smaller coastal towns would see the biggest increase in mobile users between now and 2023. This can be largely due to the lack of broadband access, pushing customers towards mobile networks.
The report’s author, Jamie Morawiec, said: “With so much more functionality, mobile is rapidly becoming the digital channel of choice, replacing traditional online banking for many customers.